Return policy

Return Policy

Return and Refund Policy:

1. Can I exchange the product size or color, or request a refund?

We offer a 30-day return and exchange policy from the date of purchase. Return shipping costs depend on your country and are borne by the customer.

After receiving and inspecting the product, if you require a refund, we will process it using your payment method within 3-5 business days.

If the return is due to a product defect or our error (such as incorrect size or model), we will cover the return/exchange costs.

2. What if I receive a damaged or incorrect item?

If the return is due to a product defect or our error (such as incorrect size or model), we will cover the return or exchange costs.

Return Application Process

Please contact customer service at 17305935700@189.com to apply for a return.

Once your return application is approved, we will send you a return label and detailed return instructions (including the return address and instructions).

Important Note: Returns without a submitted return request will not be processed. Please complete the return request process in advance.

Product Issue Handling

If you receive goods with the following defects or damage, please contact us immediately after signing for them so we can resolve the issue as quickly as possible:

Defective or Damaged Goods

The goods you received do not match your order (incorrect items, missing items, etc.)

Non-Returnable Goods

The following goods are not eligible for return:

Perishable Goods (food, flowers, plants, etc.)

Customized Goods (personalized items, special order items)

Personal Care Products (skincare products, cosmetics, etc.)

Hazardous Materials (including flammable liquids, gases, etc.)

Special Promotional Items and Gift Cards

Exchange Policy

If you need to exchange an item, we recommend that you return the original item according to the return process before placing your next order. This will ensure you receive the desired item as soon as possible.

Refund Policy

After receiving and inspecting the returned goods, we will notify you of the refund review result via email.

Approved refunds will be automatically credited to your original payment method (e.g., credit card, Alipay, etc.). Refund processing time depends on your payment method. Please note that processing time may vary depending on your bank or payment platform.

For any questions, please contact customer service: 17305935700@189.com

Return Address: Room 1102, Building 12, No. 29 Fuchun Avenue, Fu'an City, Fujian Province

Customer Service Email: 17305935700@189.cn

Phone: [+86 17305935700]

Please feel free to contact us if you have any questions. Thank you for your understanding and support!